Frequently Asked Questions

Are the images the actual cards I will receive?

Whenever possible, product images show the actual card being sold. Some listings involving multiple copies of the same card may use a representative image.

Because trading cards can have minor differences in centering, surface condition, corners, edges, or print quality, please review the listing details and available images before purchasing.

What condition should I expect?

Unless otherwise stated, raw cards should be considered ungraded.

Condition can vary based on the card’s age, set, manufacturer, storage history, and previous handling. Modern cards may still contain factory print lines, surface marks, imperfect edges, off-centering, or other manufacturing flaws.

Kapt Kards does not guarantee that a raw card will receive a particular grade from PSA, SGC, Beckett, CGC, or any other grading company.

How are cards packaged?

Packaging depends on the size, value, thickness, and quantity of cards in the order.

Cards may be protected using:

  • Penny sleeves

  • Top loaders

  • Semi-rigid holders

  • Team bags

  • Cardboard reinforcement

  • Protected envelopes

  • Bubble mailers

  • Shipping boxes

Our goal is to protect each order while keeping shipping costs reasonable.

How much is shipping?

Eligible orders containing up to 10 standard-size raw cards may qualify for protected-envelope shipping for $1.99.

Tracked card shipping is generally $4.99 and may be required for:

  • Orders containing more than 10 cards

  • Graded cards

  • Thick or oversized cards

  • Memorabilia cards

  • Higher-value cards

  • Orders that cannot be safely shipped in a protected envelope

Direct orders with a merchandise subtotal of $50.00 or more qualify for free shipping.

Is there a minimum order?

Yes. Direct orders placed through Kapt Kards have a minimum merchandise subtotal of $5.00 before shipping and taxes.

This minimum helps us continue offering affordable cards while covering packaging, payment-processing, and order-handling costs.

Do you combine shipping?

Yes. Cards purchased together during the same checkout will normally be packaged and shipped as one order.

Orders placed separately may not automatically be combined after checkout. Please contact us as soon as possible if you recently placed multiple orders.

When will my order ship?

Orders are prepared for shipment as promptly as possible.

Processing and delivery times may be affected by weekends, holidays, weather, carrier delays, or unusually high order volume.

Tracking information will be provided when the shipping method includes tracking.

Do I need an account to place an order?

No. Customers may check out as guests.

Creating or using a customer account may make it easier to review eligible direct-order history, shipping status, and saved customer information.

What happens if a card sells on another marketplace?

Kapt Kards inventory may also be listed through eBay or other sales channels.

We use inventory-management tools to reduce the chance of the same card being sold twice. However, rare synchronization delays may occur when an item sells through another marketplace.

If an item becomes unavailable after an order is placed, the affected item will be refunded and the customer will be contacted.

Do you accept returns?

Please review the official Refund Policy for complete information.

Customers should carefully review product images and listing details before purchasing. Raw cards are not guaranteed to receive a particular professional grade.

Contact support@kaptkards.com if you receive an incorrect item or if an order arrives with a documented issue.

Do you buy cards or collections?

Kapt Kards may consider purchasing individual cards, small lots, or larger collections depending on current inventory needs.

Please contact us with:

  • Clear photographs

  • Approximate card count

  • Sports, players, sets, or years included

  • General condition

  • Asking price

  • Your location or shipping availability

Submitting a collection does not guarantee that Kapt Kards will make an offer.

Can I request a particular card?

Yes. Use the Kapt Kards Want List to tell us what you are searching for.

You may request a specific player, team, character, franchise, year, set, card number, parallel, insert, grade, or price range.

Submitting a request does not guarantee availability, but it helps us understand what collectors want to see added to the shop.

How do I contact Kapt Kards?

Email:

support@kaptkards.com

Please include your order number when contacting us about an existing purchase.